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Errors at Westpac Banking Corporation

Let's face it... mistakes happen. Most companies are normally willing to admit to their mistakes and then offer a remedy. Westpac however, has proved they will lie about any error until proven guilty or in this case, continue to lie even after the error has been factually documented. Westpac Banking Corporation is famous for making technical mistakes, many have been uncovered by the press but who knows how many mistakes they've lied about and gotten away with. Below is a growing list of technical errors and mistakes caused by Westpac Banking Corporation.

1. SMS Alert Function Not Working at Westpac Broking

This is yet another error I have personally encountered at Westpac Broking. Had this error not have occurred, then it is likely that I could have sold enough of my shares in Centro to get out of the mess they left me in and not bother making a complaint at all. In December I set a number of 'alerts' that should have sent an SMS to my phone if the Centro shares went above or below certain levels. These alerts were triggered and an email was sent however, I never once received any SMS alert.

2. Constant Downtime at Westpac Broking

Another technical problem I have personally encountered at Westpac Broking is the not-so-rare downtime. Understandably it is quite frustrating trying to place orders when the system is down constantly. I am not the only one to suffer from this of course, thousands of other Westpac Broking customers get affected each time.
See: Westpac Broking Problems, Westpac Broking Crashes.
Other share trading forums also have numerous threads from Westpac customers complaining of downtime.

3. BT Margin Lending Statements out by over $200,000

The following error again highlights the incompetence of staff at BT Margin Lending, in particular that of Alexander (Sandy) Basten, previously employed as BT's Head of Credit. When the bastards sold my entire portfolio without my knowledge or consent on the 25th February, they advised 'the amount owing is $112,541.09 less proceeds from the CBR holding'. The morons then send me a statement dated 29th of February with the amount owing shown as $379,935.27. It's just one mistake after another with them, this time the error was out by over $250,000, not a figure to joke about.

4. Westpac Broking's System Stuffs up a Simple Fill Order

As described in the discussion thread linked below, a Westpac Client had an order wrongly executed at not only the wrong price but their system sold more shares than he ever owned. They then lied about any error happening. Sounds familiar!
Quotes from this disgruntled client:
"I am having a dispute with westpac broking regarding fill prices as the STP was apparently 'down'."
"Seems like I may be closing my account with westpac, lately it is just one thing after another with them."
"Westpac, I find to suck.
"This proves to me that Westpac have blatantley lied to me."
See: Another Westpac Broking Technical Error

5. Westpac Computer Error Debits Customer Accounts

A few of years ago, a computer error at Westpac wrongly deducted millions of dollars from customer accounts. As thousands of customers were affected, Westpac could not lie about this one and was forced to immediately refund the amounts.
See: Westpac Computer Error & Westpac Bank Computers Fleeces Customers.

6. Westpac's Home Page Crashes

September 07, Westpac's home page goes offline affecting hundreds of thousands of customers who use their online banking daily. The problem which was internally caused by Westpac created a 'flaw stopping customers reaching the banks online banking portal'.
See: Westpac chases bank portal glitch, Glitch shuts out Westpac online customers & Westpac Up After two-day Crash

Many more Westpac Bank errors to be added soon.